Support

Terms on Privacy

By visiting www.eventnation.co, you are accepting to these policies described in this document.

Event Nation, LLC will not accept payments of any form on behalf of its customers, clients or external business. Tickets sold on www.Myeventnation.com or any subdomains of our website will represent events coordinated and contracted between the Event Organizer and the venue holding the event.

Event Nation takes protecting your personal information very seriously, please see our Privacy Policy below and contact legal@myeventnation.com with any inquires.

This Privacy Policy explains how your personal information is used and protected when interacting and sharing information on www.MyEventNation.com (the “Website”). Our Policy applies to all website users, or our services, and any information provided to Event Nation, LLC.

Information collected when you visit the Website, includes personal and non-personal information. This information includes data from your computer such as IP address, your name, and email address. “Cookies” stored on your computer will allow us to tie your personal information with your Event Nation account when purchasing an Event Nation LLC Event Ticket.
Credit card information is stored, encrypted, and handled by our verified E-Merchant account. Please refer to www.stripe.com with any questions or concerns about where your personal information is stored.

Your personal information is only used to provide Event Nation LLC with the ability to process your Event Nation LLC Event Ticket, deliver the ticket(s) and services available on the Website, manage your account, provide customer service, protect against fraudulent identity transactions, communicate with you via e-mail, telephone, mail, or mobile device, and enforce our terms and conditions.
In order to access your information please contact legal@myeventnation.com

This Website is not intended for children under the age of 13. Information is not willingly collected for children under the age of 13. Use of this Website indicated you are at least 18 years of age. Anyone 18 years of age or younger must be accompanied by a consenting adult.

Any changes, or updates to the Privacy Policy will be posted and an e-mail will be sent to the most recent address associated with your account.

If you have any questions in regards to this Privacy Policy please contact us by e-mail or mail at the following address:

Privacy Officer
Attention: Event Nation Legal
1726 20th Street Suite 100
Washington, DC 20009
legal@myeventnation.com

Purchase, Refund & Delivery Policies

Any ticket purchased on the Website is a license to attend a specified event hosted and contracted by the Event Organizer of the event, not Event Nation LLC. There will also be additional terms applied to the ticket of which includes the venue policies and enforcement procedures.

All Event Nation LLC events occurring in the United States with ticket prices established, will be stated in U.S. Dollars.

When an Event Nation LLC event ticket is purchased for an event occurring in the United States, Stripe.com handles the transaction and payment collection on behalf of the Event Organizer. Event Nation does not act as the organizing agent and does not facilitate the event.

It is your responsibility to review confirmation of your ticket purchase. If no confirmation number via email is received after submitting payment, please refer to the Event Nation customer service representation via email or toll free number. We are not responsible for any monetary losses if ticket order is assumed, and not confirmed via email.

Should a cancellation for our event occur, we will inform you of the postponement or cancellation via email. Event Organizers, not Event NationLLC will issue refunds to tickets for cancelled events.

Refund Policy

All Sales are Final. Refunds are only issued when an event is cancelled. Cancelled event refunds should be expected by the customer within 4 to 6 days from the cancellation notification.

If a refund is to be processed, it is only based on the ticket’s face value. Discounted tickets will be refunded based on the amount paid after discount application. Delivery charges will not be refunded.

All convenience fees, processing fees and taxes will NOT be refunded. Travel expenses or any associated costs with travel will not be refunded if cancellation or postponement occurs. Event Nation is not liable for these associated travel expenses.

In the event a ticket purchased on the Website is cancelled, please contact support@myeventnation.com for additional information about our refund policies, process of obtaining a refund or exchange, or to discuss any remaining issues with the ticketing process. All inquiries must be accompanied by your account number, reference number (if applicable), date and price of ticket in question.

Refunds and exchanges are only subject to the entertainment headliner. All opening acts, or additional entertainment not marketed as the main entertainment for the event will not be refundable, in case of cancellation.

Refunds will not be issued in the case of lost, stolen, damaged or destroyed tickets.

Event Nation has the right to cancel, void, and refuse to honor any current or future ticketing purchases made by any individual or company that continues to seek refunds – willingly disregarding the previously stated refund policies.

Please consult with your banking institution if our order processing cancels your ticket or service order due to inaccurate billing information associated with the credit card applied on the Website.

 

By accepting these terms you are agreeing to the refund policy.

Delivery Policy

Will Call is not offered at this moment with the Webpage and Event Nation, LLC.

Event Nation recommends you utilize the paperless ticket delivery options we offer. We pride our business model on reducing wasteful ticketing practices and encourage all of our customers to make the switch to paperless ticketing, and delivery options.

Any ticket purchased on the Website or by any Event Nation authority, is not redeemable for cash. Venues and affiliated employees, owners, or management have the right to refuse admission to anyone based on their particular set of guidelines, and policies – without refund or amount paid. A breach of these terms would include the use of abusive language, disorderly conduct, or any such actions deemed unacceptable to the rules and regulations of the venue provider.

By attending and purchasing tickets to an event on the Website, you are agreeing to hereby grant access to Event Nation to use any images, acts, name, audio or video (before or after entertainment proceedings) without your express written consent, authorization form, or expectation of compensation (monetary or otherwise).

Entry into the event venue facility may or may not be subject to search. Refusal of search, may lead to a dismissal of entry. No refunds or exchanges are valid for patrons that breach these guidelines. Venue facility will enforce its own rules and policies pertaining to the items allowed into the venue; such as alcohol, cameras, or controlled substances, etc.

Tickets purchased on the Website, and with authorization of Event Nation are NOT subject to resale. All additional uses of ticket will have to be explain and approved with written consent of Event Nation.

Terms of Service / Purchase

By purchasing tickets to an event or otherwise described entertainment event, you agree to abide by the rules and laws of that governing state. Complying with these laws is your responsibility. Event Nation is not liable for your failure to comply with these laws, nor is it our responsibility to properly inform you of said laws. Any and all information submitted to Event Nation will and can be used in any ongoing investigation related to your name, event, and prosecution.

Fees

Free events

It’s absolutely free to post and promote your free events

Paid Events

When you sell tickets and registrations using Event Nation, you can pass on the fees to your ticket buyers.

Event Nation Service Charge

3.0% + 70¢

Stripe Payment Processing Fee

2.9% + 30¢

When and how do I get paid?

Deposits are made 2 Days after each successful ticket charge.

Ticket Revenue and earnings for your business are automatically transferred to your bank account on a 2-day rolling basis.

That would mean charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.

The very first depsoit for a new event organizer will arrive in seven days. After that it switches to a 2-day rolling basis. Delaying your very first deposit for a few extra days allows Stripe to address some of the risks that are inherent in providing credit services to users.

What Payment Methods are there?

We accept Visa, Mastercard, American Express, JCD, Diners and some event organizers support PayPal. Should you have any card problems do get in touch where we can help out.

Receiving my tickets

Tickets are available immediately after purchase and are available to download. Tickets will also be emailed to you and saved in your account also. Should you need to reprint tickets please visit your account page here.

Attending an event

Attending an event is easy. Either print off your tickets or have them ready to show on a phone. On arrival you will be greeted by one of our friendly stewards who will validate your QR Code.

I need to request a refund

Refunds are offered under the event promoters own conditions. Please contact the event organizer detailing your circumstances and they will address your request.

Cancellation of an event

In the scenario of an event cancellation, Eventnation as well as the event organizer will be in contact with information regarding the cancellation and refund policies and procedures.

How secure is Event Nation?

Event Nation adopts the strongest security practices. The Event Nation platform is protected by Secure SSL, where all data is encrypted to prevent snooping. In addition to this, no card details are stored on our server and all payment data conforms to PCI DSS Level 1, the highest level for banking. Our servers are also housed in a secure data centre managed by an industry leading provider adopting their highest ISO standards in their industry also.

Still have questions? Our team can help.