Support

Terms on Privacy

By visiting www.eventnation.co, you are accepting to these policies described in this document.

Event Nation, LLC will not accept payments of any form on behalf of its customers, clients or external business. Tickets sold on www.Myeventnation.com or any subdomains of our website will represent events coordinated and contracted between the Event Organizer and the venue holding the event.

Event Nation takes protecting your personal information very seriously, please see our Privacy Policy below and contact legal@myeventnation.com with any inquires.

This Privacy Policy explains how your personal information is used and protected when interacting and sharing information on www.MyEventNation.com (the “Website”). Our Policy applies to all website users, or our services, and any information provided to Event Nation, LLC.

Information collected when you visit the Website, includes personal and non-personal information. This information includes data from your computer such as IP address, your name, and email address. “Cookies” stored on your computer will allow us to tie your personal information with your Event Nation account when purchasing an Event Nation LLC Event Ticket.
Credit card information is stored, encrypted, and handled by our verified E-Merchant account. Please refer to www.stripe.com with any questions or concerns about where your personal information is stored.

Your personal information is only used to provide Event Nation LLC with the ability to process your Event Nation LLC Event Ticket, deliver the ticket(s) and services available on the Website, manage your account, provide customer service, protect against fraudulent identity transactions, communicate with you via e-mail, telephone, mail, or mobile device, and enforce our terms and conditions.
In order to access your information please contact legal@myeventnation.com

This Website is not intended for children under the age of 13. Information is not willingly collected for children under the age of 13. Use of this Website indicated you are at least 18 years of age. Anyone 18 years of age or younger must be accompanied by a consenting adult.

Any changes, or updates to the Privacy Policy will be posted and an e-mail will be sent to the most recent address associated with your account.

If you have any questions in regards to this Privacy Policy please contact us by e-mail or mail at the following address:

Privacy Officer
Attention: Event Nation Legal
1726 20th Street Suite 100
Washington, DC 20009
legal@myeventnation.com

Purchase, Refund & Delivery Policies

Any ticket purchased on the Website is a license to attend a specified event hosted and contracted by the Event Organizer of the event, not Event Nation LLC. There will also be additional terms applied to the ticket of which includes the venue policies and enforcement procedures.

All Event Nation LLC events occurring in the United States with ticket prices established, will be stated in U.S. Dollars.

When an Event Nation LLC event ticket is purchased for an event occurring in the United States, Stripe.com handles the transaction and payment collection on behalf of the Event Organizer. Event Nation does not act as the organizing agent and does not facilitate the event.

It is your responsibility to review confirmation of your ticket purchase. If no confirmation number via email is received after submitting payment, please refer to the Event Nation customer service representation via email or toll free number. We are not responsible for any monetary losses if ticket order is assumed, and not confirmed via email.

Should a cancellation for our event occur, we will inform you of the postponement or cancellation via email. Event Organizers, not Event NationLLC will issue refunds to tickets for cancelled events.

Refund Policy

All Sales are Final. Refunds are only issued when an event is cancelled. Cancelled event refunds should be expected by the customer within 4 to 6 days from the cancellation notification.

If a refund is to be processed, it is only based on the ticket’s face value. Discounted tickets will be refunded based on the amount paid after discount application. Delivery charges will not be refunded.

All convenience fees, processing fees and taxes will NOT be refunded. Travel expenses or any associated costs with travel will not be refunded if cancellation or postponement occurs. Event Nation is not liable for these associated travel expenses.

In the event a ticket purchased on the Website is cancelled, please contact support@myeventnation.com for additional information about our refund policies, process of obtaining a refund or exchange, or to discuss any remaining issues with the ticketing process. All inquiries must be accompanied by your account number, reference number (if applicable), date and price of ticket in question.

Refunds and exchanges are only subject to the entertainment headliner. All opening acts, or additional entertainment not marketed as the main entertainment for the event will not be refundable, in case of cancellation.

Refunds will not be issued in the case of lost, stolen, damaged or destroyed tickets.

Event Nation has the right to cancel, void, and refuse to honor any current or future ticketing purchases made by any individual or company that continues to seek refunds – willingly disregarding the previously stated refund policies.

Please consult with your banking institution if our order processing cancels your ticket or service order due to inaccurate billing information associated with the credit card applied on the Website.

 

By accepting these terms you are agreeing to the refund policy.

Delivery Policy

Will Call is not offered at this moment with the Webpage and Event Nation, LLC.

Event Nation recommends you utilize the paperless ticket delivery options we offer. We pride our business model on reducing wasteful ticketing practices and encourage all of our customers to make the switch to paperless ticketing, and delivery options.

Any ticket purchased on the Website or by any Event Nation authority, is not redeemable for cash. Venues and affiliated employees, owners, or management have the right to refuse admission to anyone based on their particular set of guidelines, and policies – without refund or amount paid. A breach of these terms would include the use of abusive language, disorderly conduct, or any such actions deemed unacceptable to the rules and regulations of the venue provider.

By attending and purchasing tickets to an event on the Website, you are agreeing to hereby grant access to Event Nation to use any images, acts, name, audio or video (before or after entertainment proceedings) without your express written consent, authorization form, or expectation of compensation (monetary or otherwise).

Entry into the event venue facility may or may not be subject to search. Refusal of search, may lead to a dismissal of entry. No refunds or exchanges are valid for patrons that breach these guidelines. Venue facility will enforce its own rules and policies pertaining to the items allowed into the venue; such as alcohol, cameras, or controlled substances, etc.

Tickets purchased on the Website, and with authorization of Event Nation are NOT subject to resale. All additional uses of ticket will have to be explain and approved with written consent of Event Nation.

Terms of Service / Purchase

By purchasing tickets to an event or otherwise described entertainment event, you agree to abide by the rules and laws of that governing state. Complying with these laws is your responsibility. Event Nation is not liable for your failure to comply with these laws, nor is it our responsibility to properly inform you of said laws. Any and all information submitted to Event Nation will and can be used in any ongoing investigation related to your name, event, and prosecution.

Fees

Free events

There is absolutely NO CHARGE to post and promote your free event.

Paid Events

When you sell tickets and registrations using Event Nation, you can pass on the fees to your ticket buyers.

Event Nation Service Charge

7.0% + 70¢

Merchant Processing Fee

3.0% + 30¢

When and how do I get paid?

Deposits are made 2 Days after each successful ticket charge.

Ticket Revenue and earnings for your business are automatically transferred to your bank account on a 2-day rolling basis.

That would mean charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.

The very first deposit for a new event organizer will arrive in seven days. After that it switches to a 2-day rolling basis. Delaying your very first deposit for a few extra days allows Stripe to address some of the risks that are inherent in providing credit services to users.

What Payment Methods are there?

We accept Visa, Mastercard, American Express, JCD, Diners and some event organizers support PayPal.

Receiving my tickets

Tickets are available immediately after purchase and are available to download or through text message. Tickets will also be emailed to you and saved in your account also. Should you need to reprint tickets please visit your account page here.

Attending an event

Attending an event is easy. Either print off your tickets or have them ready to show on a phone. On arrival you will be greeted by one of our friendly stewards who will validate your QR Code.

I need to request a refund

Refunds are offered under the event organizer or promoters own conditions. Please contact the event organizer detailing your circumstances and they will address your request.

Cancellation of an event

In the scenario of an event cancellation, Event Nation as well as the event organizer will be in contact with information regarding the cancellation and refund policies and procedures.

How secure is Event Nation?

Event Nation adopts the strongest security practices. The Event Nation platform is protected by Secure SSL, where all data is encrypted to prevent snooping. In addition to this, no card details are stored on our server and all payment data conforms to PCI DSS Level 1, the highest level for banking. Our servers are also housed in a secure data center managed by an industry leading provider adopting their highest ISO standards in their industry as well.

Prohibited Businesses

The following categories of businesses and business practices are prohibited from using the Event Nation Ticketing Platform Service (“Prohibited Businesses”). Prohibited Business categories may be imposed through Network Rules or the requirements of our Financial Services Providers. The types of businesses listed in the right column are representative, but not exhaustive. If you are uncertain as to whether your business is a Prohibited Business, or have questions about how these requirements apply to you, please contact us.

By registering with us, you are confirming that you will not use the Service to accept payments in connection with the following businesses, business activities or business practices.

Financial and professional services

Investment & credit services Securities brokers; mortgage consulting or debt reduction services; credit counselling or repair; real estate opportunities; lending instruments
Money and legal services Money transmitters, check cashing, wire transfers, money orders; currency exchanges or dealers; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Event Nation to hold client funds, collection or settlement amounts, disputed funds, etc.)
Virtual currency or stored value Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); sale of stored value or credits maintained, accepted and issued by anyone other than the seller

IP Infringement, regulated or illegal products and services

Intellectual property or proprietary rights infringement Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Event Nation intellectual property without express consent from Event Nation; use of the Event Nation name or logo including use of Event Nation trade or service marks inconsistent with the Event Nation Marks Usage Agreement, or in a manner that otherwise harms Event Nation or the Event Nation brand; any action that implies an untrue endorsement by or affiliation with Event Nation
Counterfeit or unauthorized goods Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported
Gambling Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance
Regulated products and services Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis
Adult content and services Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features

Unfair, predatory, or deceptive practices

Get rich quick schemes Investment opportunities or other services that promise high rewards
Mug shot publication or pay-to-remove sites Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm
No-value-added services Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers

Products or services that are otherwise prohibited by our financial partners

Aggregation Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds
Drug paraphernalia Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs
High risk businesses Bankruptcy lawyers; computer technical support; psychic services; travel reservation services and clubs; airlines; cruises; timeshares; prepaid phone cards, phone services, and cell phones; telemarketing, telecommunications equipment and telephone sales; drop shipping; forwarding brokers; negative response marketing; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies
Multi-level marketing Pyramid schemes, network marketing, and referral marketing programs
Pseudo pharmaceuticals Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body
Social media activity Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity
Substances designed to mimic illegal drugs Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom)
Video game or virtual world credits Sale of in-game currency unless the merchant is the operator of the virtual world
Use of Event Nation in a manner inconsistent with its intended use or as expressly prohibited in the Terms of Service Use of Event Nation principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sold, or donation accepted; card testing; evasion of card network chargeback monitoring programs; sharing cardholder information with another merchant for payment cross-sell product or service

If you have any questions about supported businesses, don’t hesitate to get in touch.

Still have questions? Our team can help.